Privacy Policy
Your trust means everything to our family. This policy explains what information we collect, how we use it, and the choices you have when you shop with Presentations by Patti.
Information we collect
We collect information so we can process your orders, deliver your handmade pieces, and give you the warm, personal service our boutique is known for. This may include:
- Contact details — your name, email address, phone number, billing address, and shipping address.
- Order information — the products you purchase, order history, and any gift notes or special requests.
- Payment information — processed securely by our payment providers. We do not store full card numbers on our own systems.
- Account details — your sign-in credentials and saved preferences, if you create an account.
- Usage data — pages viewed, links clicked, browser type, and device information, collected automatically through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Process, fulfill, and ship your orders, and send order confirmations and updates.
- Respond to your questions, returns, and customer-service requests.
- Send marketing emails and special offers when you have asked to hear from us — you can unsubscribe at any time.
- Improve our products, website, and the overall shopping experience.
- Prevent fraud and keep our store and customers safe.
Cookies & tracking
Our website uses cookies and similar technologies to remember your cart, keep you signed in, understand how the site is used, and personalize what you see. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended without them.
Sharing your information
We are a small business and we do not sell your personal information. We share information only with trusted partners who help us run the boutique, such as:
- Payment processors who handle transactions securely.
- Shipping and fulfillment carriers who deliver your orders.
- Email and marketing platforms we use to stay in touch with you.
- Service providers who help us host and maintain the website.
We may also disclose information if required by law or to protect the rights, property, or safety of our business and customers.
Email & marketing
When you sign up for our newsletter or check out, you may receive marketing and promotional materials from us, including new arrivals, members-only offers, and styling notes. Every marketing email includes an unsubscribe link, and you may opt out at any time. Forms on our site may be protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
Data security
We use industry-standard safeguards, including secure checkout and encrypted connections, to protect your personal information. While no method of transmission over the internet is completely secure, we work hard to keep your data safe and to limit access to it.
Your rights & choices
You may request to access, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, please contact us using the details below and we will respond as quickly as we can.
Children's privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, we'd love to hear from you. Email us at info@presentationsbypatti.boutique or visit our Contact page.